Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order accurately, in good condition, and on time.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed slightly. We will notify customers of any significant delays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Domestic Shipping: 3–7 business days
- International Shipping: 7–21 business days
Delivery times may vary depending on the destination and shipping carrier.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment status.
International Shipping
We ship worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Delays & Lost Packages
We are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances.
If your package is lost or significantly delayed, please contact us at [ ivoryandmuse.studio@gmail.com], and we will do our best to assist you.
Incorrect Address
Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by customers.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: [ ivoryandmuse.studio@gmail.com]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM